Frequently Asked Questions
When is the best time to reach National Geographic's Customer Service Center by telephone?
For our members throughout Europe, Africa, South America, Latin America, and the Middle East, our customer service operators are available Monday through Friday 8:00 a.m. to 8:00 p.m. GMT, Saturday 8:00 a.m. to 4:00 p.m. GMT. For our members throughout Asia and South Pacific areas, our customer service operators are available Monday through Friday 9:00a.m to 5:30 p.m. local time. To find your local phone number for your area, please visit: www.natgeo.com/contact/international
Where can I find customer service information for other National Geographic products?
Visit our Support Center for answers on commonly asked questions
Letter to the Editor
Please include your full name, address, and home telephone number, and contact us via e-mail or U.S. mail. * We greatly appreciate the feedback from our National Geographic readers. At this time, however, we are no longer publishing letters to the editor.
U.S Mail
National Geographic
Editorial Services - NGM
1145 17th Street NW
Washington, D.C. 20036
By Email
National Geographic Magazine: editor@natgeo.com
Back Issues
Back issues of the printed editions are not considered part of a subscription order. However, available back copies can be purchased from the following address. Prices may vary, and the availability of an issue may differ according to consumer demand.
To order by phone, please call +1-515-237-3674 for outside of the U.S./Canada. All single copy orders must be paid at the time of order. You will need to provide the name of the magazine, exact cover date of the issue, and the number of copies you wish to order.
If you are ordering ten copies or more of a back issue, please call to inquire about bulk discounts.
Privacy
Click here to view National Geographic's privacy statement. This page will also offer you the opportunity to limit how your personal information is used.
Where can I donate my collection of past issues of National Geographic magazine?
National Geographic does not accept back copies of National Geographic magazine. Therefore, you may wish to donate your back copies to your local schools, hospitals, and/or charities.
Free Gifts for Paid Subscriptions
National Geographic regrets that free gifts are not automatically included with all membership/subscription orders.
If your subscription order included a free gift, please note that gifts are usually sent upon receipt of payment. Once payment has been received, your free gift will be shipped. Outside the US and Canada, please allow 8 - 12 weeks for delivery.
If sufficient time has been allowed for delivery, please contact us by email or phone.
Who do I contact with questions concerning books, videos, maps, and other non-magazine products offered by National Geographic?
The contact information for our product fulfillment offices can be found by visiting our Support Center
Where can I find employment opportunities at National Geographic?
We offer a unique opportunity to be part of a world-class institution, a strong global brand, and an organization with a rich history of scientific discovery and exploration.
To search current opportunities please visit: our Careers page here.
Collector's Listing/ Donating Back Issues
Where can I donate my collection of past issues of National Geographic magazine?
National Geographic does not accept back copies of National Geographic magazine. Therefore, you may wish to donate your back copies to your local schools, hospitals, and/or charities. We have a Collector's Corner on our website, which includes a dealer list and a Collector's Forum where you can post a notice regarding your collection.
Large Print
National Geographic does not publish National Geographic material in large print or any other special editions for the visually handicapped. However, materials published by National Geographic are regularly selected for reproduction in Braille or recorded form and are distributed through regional programs of the U.S. National Library Service for the Blind and Physically Handicapped (http://lcweb.loc.gov/nls/)
Account Summary
The Account Summary Page shows your recent orders and also provides details about your personal profile, such as your name and billing information, and gives you the opportunity to update such information.
Change of Address
You can update your address easily by signing in to your subscription account and clicking on “Account Summary” on the left of the page.
Billing/Payment
You can make a payment online quickly and easily on our customer service website by signing into your subscription account or submit a payment by mail by referencing the mailing address information in the “Contacting National Geographic” section above. You may also make a payment over the phone by contacting customer service.
Renewals
Login to the customer care website and renew your subscription or gift subscriptions. Your renewal order will be added to the end of your current subscription. We will contact you well in advance of your subscription expiration date by email so that you will not miss any future issues. Renewal orders should be received at least 8 weeks prior to subscription expiration to ensure your issues will be delivered without an interruption in service.
For members who reside outside the U.S. and Canada, if you're having trouble renewing your subscription online you may contact us through one of our international offices by visiting www.natgeo.com/contact/international.
Cancellation
Outside the U.S. and Canada
You may contact us through one of our international offices. Please check our Contact National Geographic section for a listing of offices and information. If you require further assistance, please contact us at ngmintl@subscription.co.uk.
Outside the U.S. and Canada
To report a damaged print issue, please contact us at ngmintl@subscription.co.uk. If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact us by e-mail using the form above. Replacement issues should arrive in 3-6 weeks.
U.S. and Canada
If you have missed an issue, we may have an incorrect address on file. Please verify your address. Your magazines may also have stopped being delivered due to nonpayment. Please also check the payment status on your account. Any outstanding balance on your account will be listed on the page.
If none of these explanations apply, please login to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us by e-mail.
If you are receiving duplicate copies of National Geographic, please contact us by phone by visiting our contact page here for a listing of phone information in your area or by e-mail.
How to Order or Give a Gift:
Please visit: http://nationalgeographic.com/subscribe/magazines/
Account Settings provides details about your personal profile, such as your name and billing information, and gives you the opportunity to update such information.
National Geographic works with publishers around the world to produce foreign-language editions. Note: English-language subscriptions cannot be exchanged for non-English subscriptions. However, you may cancel a current membership and order a foreign-language edition. For more information, please visit https://www.nationalgeographic.com/ and select your country at the bottom right of the page.
What is included in a subscription?
Your subscription includes subscriber-exclusive content and new stories published daily, unlimited access to our digital archive https://archive.nationalgeographic.com/, and immersive online-only experiences and unlimited access to natgeo.com.
Visit the link here www.ngm.com/getdigitalaccess for the various ways you can explore with us on your computer or device:
Account Summary provides details about your personal profile, such as your name and billing information, and gives you the opportunity to update such information.